Last updated: 10 October 2026
At SVanoor, we understand that customers may occasionally need to cancel an order. This policy explains how to request a cancellation and what happens to payments already made.
1. Customer-Initiated Cancellations
You may request cancellation of an order before it has been dispatched by contacting us at contact@svanoor.com.
Please include your Order ID, registered email address or telephone number, and a request to cancel the order.
Cancellation requests should be submitted as early as possible. We will confirm whether the order can be cancelled based on its current fulfilment status.
There is no cancellation fee for an order that we successfully cancel before dispatch.
2. Orders Already Dispatched
Once an order has been handed over to the courier, cancellation may no longer be possible.
If you no longer require a dispatched order, please contact us for guidance under our Return, Refund & Exchange Policy. This does not affect any remedies available under applicable law, including where a delivery is materially delayed or the product is defective, incorrect or materially different from its description.
3. Orders Cancelled by SVanoor
SVanoor may cancel an order where there is a genuine reason, including product unavailability, an unresolved payment issue, a material pricing error or an inability to deliver to the supplied address.
If we cancel an order after collecting payment, we will initiate an appropriate refund in accordance with applicable law and the refund process described below.
4. Refund Processing for Cancelled Orders
Where a prepaid order is successfully cancelled, the refund will ordinarily be initiated through the original payment method or payment channel, wherever supported and applicable.
We aim to initiate the refund within five to seven business days after cancellation is confirmed. The time taken for the amount to appear in your account depends on your bank, payment provider or card issuer.
If the refund has not appeared within the expected timeframe, contact us with your Order ID and payment reference.
5. How to Request a Cancellation
Email contact@svanoor.com with:
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Your Order ID.
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The email address or telephone number used at checkout.
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A clear request to cancel the order.
We will review the order status and confirm whether cancellation is possible.
6. Contact Us
For cancellation requests and questions:
Email: contact@svanoor.com
Business name: SVanoor Jewels - Sapna B
Please contact us as soon as possible so that we have the best chance of stopping an order before dispatch.
