Contact information

Last updated: 10 October 2026

SVanoor is committed to providing clear customer support and addressing questions or concerns about orders, payments, products and deliveries.

1. Customer Support

For order enquiries, product questions, payment issues, shipping updates, returns, refunds or exchanges, please contact:

Business / Trading Name: SVanoor Jewels - Sapna B
Email: contact@svanoor.com
Telephone: +91 8856993485
Business Address: 501 D Riddhi Gardens, Dindoshi, Malad East, Mumbai, Maharashtra, India

Please include your Order ID, if applicable, and a clear description of your enquiry.

2. How to Submit a Complaint

When submitting a complaint, please provide:

• Your name and contact details.

• Order ID or transaction reference, if relevant.

• A clear description of the issue.

• Any supporting documents, photographs or communications that may help us investigate.

We will acknowledge receipt of consumer complaints within 48 hours and aim to resolve them within one month of receipt, in accordance with applicable requirements.

Where appropriate, we will provide a complaint reference or ticket number so that you can follow up on its status.

3. Escalation

If you have already contacted customer support and your issue remains unresolved, email the Grievance Officer with the original complaint reference, if available, and explain the outstanding issue.

Nothing in this process limits any rights or remedies available to consumers under applicable law.