Shipping policy

Shipping Policy

At Svapnas, we ensure that your jewellery is carefully packed and delivered to you in a safe and timely manner.

Order Processing & Coverage
• We currently ship within India only.
• Orders are usually processed and dispatched within 1–3 business days of order placement. In rare cases, slight delays may occur due to unforeseen circumstances.

Delivery & OTP Verification
• Deliveries are made between 10:00 AM and 7:00 PM, Monday to Saturday, excluding public holidays.
• A signature may be required upon delivery. If you are unavailable, please arrange for a family member or neighbour to receive the order on your behalf. Svapnas is not responsible for orders received by an alternate person.
• Some courier partners may require an OTP (One-Time Password) to complete the delivery. This OTP will be sent to the mobile number provided at checkout and must be shared to receive the order.

Claims & Delivery Responsibility
• Svapnas is not responsible for any damage or loss after the order has been successfully delivered.
• Any claims regarding damaged, defective, or missing items must be reported to our customer support within 48 hours of delivery, along with clear images or videos.

Shipping Charges & Undelivered Orders
• Shipping charges may vary based on product type, size, packaging, and delivery location. Applicable shipping fees will be displayed at checkout before payment.
• In the event an order is returned to us as undelivered or unaccepted, we may process a refund after deducting shipping charges, return costs, and any additional handling fees incurred.

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Shipping policy